MRCP Maritime & Mountain Boutique and Living Ltd. is committed to providing exceptional service.
Please contact info@mmboutiqueandliving.ca for inquiries regarding Shipping, Refund and Returns.
Shipping, Refunds & Returns Policy
1. Shipping Policy & Order Processing
We process and ship orders directly from Calgary, Alberta, Canada.
🚗 Free Calgary Local Delivery Schedule
We are proud to offer Free Local Delivery to all Calgary addresses! To allow our family-operated boutique to manage operations around our internal schedule, we deliver using a structured routing system:
- Northeast (NE) Calgary: Deliveries are made next-day, Monday through Thursday. Place your order before 12:00 PM (Noon) Sunday–Wednesday to receive your items by the end of the very next day.
- Northwest, Southwest, & Southeast (NW, SW, SE) Calgary: All addresses outside of the Northeast quadrant are grouped into our weekend delivery loops. Orders placed Sunday through Thursday will be delivered on Saturday. Orders placed on Friday or Saturday will be delivered on Sunday.
- Friday Closures: Please note that our delivery vehicles and customer service desk are completely closed on Fridays.
📦 Nationwide Shipping Services
Our primary shipping carrier for orders outside of Calgary is FedEx, ensuring reliable tracking and secure delivery for all orders across Canada.
- Order Cut-Off Time: 12:00 PM (noon) MST, Monday through Thursday. Orders placed after 12:00 PM MST on Thursday, or anytime on Friday, Saturday, and Sunday, will begin processing the following business day (Monday).
- Handling & Processing Time: 1 to 2 business days (operational Monday–Thursday, excluding statutory holidays). This is the time it takes to pack your order before FedEx picks it up from our facility.
- Transit Time: 2 to 7 business days, depending on your location and the FedEx service selected at checkout.
- Shipping Destinations: We currently ship within Canada. We do not ship to P.O. Boxes via standard FedEx parcel services.
- Shipping Fees: Calculated dynamically at checkout based on package weight, dimensions, and destination using real-time FedEx rates. (Calgary addresses will automatically toggle to Free Local Delivery at checkout).
2. Shipment Tracking & Delivery
- For information regarding a shipment in progress within Calgary please call our office or send an email inquiry. For all other shipments, please see below.
- Tracking Numbers: Once FedEx scans your package, an automated shipping confirmation email containing your FedEx tracking number will be sent via our WooCommerce system.
- Delivery Status: You can monitor your shipment directly on the FedEx Tracking Portal.
- Damaged or Lost Packages: If FedEx marks your package as delivered but you have not received it, or if the items arrive damaged, you must contact us at info@mmboutiqueandliving.ca within 48 hours of the scheduled delivery so we can initiate a carrier claim.
3. Return & Refund Eligibility
In compliance with consumer protection guidelines and global advertising platform requirements, we offer a straightforward return policy.
- Return Window: You have 30 days from the date of delivery to request a return.
- Item Condition: To qualify for a return, your item must be in the same condition that you received it, and in its original, unaltered packaging.
Exempt Items: The following items cannot be returned: custom/personalized products, clearance items marked as Final Sale.
4. How to Start a Return
Contact our support team at info@mmboutiqueandliving.ca or call 1-833-704-6727 with your Order Number to request a return authorization. Once approved, your return will be routed based on your location:
- 🚗 Calgary Local Return Pickups: If you live within Calgary, we will pick up your return directly from your doorstep for free! Doorstep return pickups follow our standard delivery schedule: Northeast (NE) returns are picked up next-day (Monday–Thursday). Northwest, Southwest, and Southeast (NW, SW, SE) returns are picked up on weekends (Saturday for requests made Sun–Thurs, and Sunday for requests made Fri–Sat).
- 📦 Nationwide Returns (Outside Calgary): Once approved, we will email you a prepaid FedEx Return Shipping Label. The cost of the return shipping label will be deducted from your final refund amount, unless the return is due to our error (e.g., damaged or incorrect item). Original shipping fees are non-refundable. Print the label, secure it to your original packaging, and drop it off at any authorized FedEx location.
- Note: For security and tracking purposes, we do not accept unauthorized returns sent via third-party carriers or drop-offs at our registered office mailing address.
5. Refund Processing & Restocking Fees
- Inspection: Once your return is delivered to our warehouse via our team or FedEx, we will inspect the items within 3 business days.
- Restocking Fees: We do not charge a restocking fee.
- Payout: If approved, your refund will be automatically processed back to your original method of payment. Please allow 5 to 10 business days for your financial institution to post the credit to your account.
6. Merchant Contact Information
For questions regarding your delivery or to initiate a return, please contact our official merchant channels:
- Business Name: MRCP Maritime & Mountain Boutique and Living Ltd.
- Support Email: info@mmboutiqueandliving.ca
- Phone Number: 1-833-704-6727
- Physical Address: 6815 8 ST NE Suite 290, Calgary, AB, T2E 7H7, Canada
- Please note: For Nationwide returns (Outside of Calgary), To ensure your return is tracked and processed safely via FedEx, all returns must be authorized by our support team prior to shipping. We will issue a specific FedEx return routing label with the correct warehouse destination once your return request is approved.